RICHMOND, VA (WWBT)- Virginia tax payers are looking for answers to questions about the new state tax return debit cards.
Recognize this number? 888-555-1212. Maybe you've seen it in TV info-mercials. It's also on some 'Way2Go' debit card statements.
Christa Vidonic called the number angry about built-in charges. She didn't get customer service.
"You get an operator saying that it's invalid when you try to call it," said Vidonic. "That was probably the kicker for me."
• How did a dummy number get on official statements?
"When Xerox was setting up their go program card holder account statement, they put a dummy number in there as a place holder," said Joel Davison, PR manager for the Virginia Department of Taxation. "Their developer never replaced those with the real numbers, unfortunately."